FAQs

We do not use animal fats although all our mousses and cheese cakes are made with gelatine and therefore may not be suitable. All our other cakes can be made to order without alcohol - however they are not Halal.

Do you have cakes that are suitable for diabetics?

We may have. Please see The British Diabetic Association website for more information.

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Do you have cakes that are suitable for people with nut allergies?

Sorry, all our products may contain nut traces.

Do you have cakes that are suitable for vegetarians and vegans?

All our cakes with the exception of our cheese cakes and mousses, are vegetarian, however the use of dairy products may not be suitable for vegans.

Do you offer cakes with organic ingredients?

Soya milk?

How long will the cakes stay fresh and will they have to be kept refrigerated?

Most of our cakes are made with fresh cream and/or fresh fruits and therefore must be kept refrigerated when taken home.
They have a minimum three day fridge life if kept below 5 degrees.

How can we customise cakes?

In the unlikely event that you want to choose something other than the large variety of celebration and special occasion cakes on our website, can we suggest that you telephone one of our branches and discuss with a sales supervisor who would be happy to help.

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Can we have writing or pictures on the cake?

Most of our cakes can have a message or picture on them. Our Celebration Cakes will have the message written directly on the cake, while our Special Occasion range will have a sugar scroll containing the message attached to the cake.

What are your most popular cakes?

Our Double chocolate gateau and our fresh Exotic fruit gateau.

Do all shops offer the same range of cakes?

Whilst all shops may not make the same cakes every day, any of those shown on this website can be ordered from any branch in advance. However as they are all hand-made by they may vary slightly from the cakes on this website.

Can we taste a sample?

Samples for wedding cakes can be arranged for free, this should be organised directly with a sales supervisor either by telephone or in person at your prefered location.

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Is a deposit needed for large orders?

All orders placed and confirmed on the website will need to be paid in full at the time of ordering. Telphone orders, or those ordered in person and over £30, will require a 50% deposit paid at the time of ordering.

Do I have to collect my order in person?

No, as long as you either quote the order reference number or send a copy of your online order confirmation with the person collecting on your behalf.

Do you offer a delivery service?

Currently we are only able to offer a delivery service for wedding cakes or orders over £250, however a charge is applicable and cost will depend on the delivery address. A basic indication of delivery cost is £25 within the central London area and £1.20 per mile outside of this.

How much notice is needed when ordering a cake?

Any cakes that can be ordered on line require a minimum lead time of 24 hours, wedding cakes and larger orders may require a little longer, we recommend telephoning your prefered branch for further details.

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