• Your cake will be delivered by DPD. Delivery timeslot will be allocated by DPD on the morning of your delivery date. To track your order, we recommend downloading the DPD app.
  
  
• Your cake will arrive frozen. Please see instructions for defrosting included in the packaging.
  
  
• Dry ice will also be included in the packaging. Please see the leaflet included to see how to handle it.
  
  
• Please allow up to 11hrs for defrosting.
  
  
• Next Day Delivery Service costs £10.95 for weekday delivery and £14.95 for weekend delivery, and entitles you to next-day home delivery when ordered by 4pm on weekdays and 2pm on Saturdays. No deliveries on a Monday. Free Shipping for orders over £65 is eligible for free weekday (Tues-Fri) delivery and excludes weekends (Sat-Sun) Please note that these services require a signature upon delivery. Should you not be in, you can allocate this to a neighbour for signature on your behalf.
  
  
• Nominated Day Delivery Service costs £7.95 for weekday delivery and £14.95 for weekend delivery, and you can choose a delivery date that suits you. You can choose our pre-12pm delivery service which is £22.95 for weekdays and weekends. Please note that these services require a signature upon delivery. Should you not be in, you can allocate this to a neighbour for signature on your behalf. Please note: this option is not available for hampers containing alcohol.
  
  
• Please be aware, if Nominated Day Delivery Service is selected at checkout then we, unfortunately, cannot amend your order to Next Day Delivery Service.
  
  
• Any issues with delivery or non-delivery should be directed towards our delivery partners DPD. Any issues relating to delivered product quality should be reported to Patisserie Valerie via our Contact Form.

• Physical gift vouchers will be sent in the regular post. Please allow up to 5 working days for delivery.

• Please note: For your upcoming office party, team meeting, or event, we recommend placing your order early to allow the cake to fully defrost overnight. Additionally, be aware that our delivery partner, DPD, can deliver any time up until 10pm. We suggest arranging a suitable delivery location where someone will be available to accept the parcel.

  Once your order is dispatched and you receive a tracking number, if you are unable to accept your delivery, please contact DPD via their website to set up a safe place or alternative delivery location. On the day of delivery, DPD will confirm a 1-hour delivery timeslot to keep you informed of your parcel's progress.

Deliveries in Ireland

For deliveries in Ireland please note:

• Our home delivery service operates from Tuesday to Saturday to most postcodes in Ireland (Republic of and Northern). We do not deliver on Sundays, Mondays or Bank Holidays to allow our bakers a well-deserved break!
• DPD Nominated Day: €6.95 (Tues-Fri), €8.95 (Sat) DPD Next day delivery: €10.95 (Tue-Fri), €8.95 (Sat)
• Due to DPD’s collection times and delivery schedules in Ireland, we’re unfortunately unable to guarantee next-day delivery at this time. However, we always aim to get your order to you as quickly as possible—and it will always arrive within 2 days. To avoid any stress, especially around special occasions, we recommend placing your order 2–3 days in advance to allow for any unexpected delays. Our cakes are shipped frozen to preserve their freshness and can be stored in the freezer for up to 6 months, or in the fridge for up to 4 days once defrosted.