Shipping policy
- Your cake will be delivered by DPD. Delivery timeslot will be allocated by DPD on the morning of your delivery date. To track your order, we recommend downloading the DPD app.
- Your cake will arrive frozen. Please see instructions for defrosting included in the packaging.
- Dry ice will also be included in the packaging. Please see the leaflet included to see how to handle it.
- Please allow up to 11hrs for defrosting.
- Next Day Delivery Service costs £10.95 for weekday delivery and £12.95 for weekend delivery, and entitles you to next-day home delivery when ordered by 4pm on weekdays and 2pm on Saturdays. No deliveries on a Monday
- Nominated Day Delivery Service costs £6.95 for weekday delivery and £8.95 for weekend delivery, and you can choose a delivery date that suits you.
- Please be aware, if Nominated Day Delivery Service is selected at checkout then we, unfortunately, cannot amend your order to Next Day Delivery Service.
- Any issues with delivery or non-delivery should be directed towards our delivery partners DPD. Any issues relating to delivered product quality should be reported to Patisserie Valerie via our Contact Form.
- Physical gift vouchers will be sent in the regular post. Please allow up to 5 working days for delivery.
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Please note: For your upcoming office party, team meeting, or event, we recommend placing your order early to allow the cake to fully defrost overnight. Additionally, be aware that our delivery partner, DPD, can deliver any time up until 9pm. We suggest arranging a suitable delivery location where someone will be available to accept the parcel.
Once your order is dispatched and you receive a tracking number, if you are unable to accept your delivery, please contact DPD via their website to set up a safe place or alternative delivery location. On the day of delivery, DPD will confirm a 1-hour delivery timeslot to keep you informed of your parcel's progress.